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I can’t stay logged in!

If you’ve logged in previously on the device you want to read on, our system is set up to recognize you as a returning visitor to our site. So, once you’ve logged in in Safari, Firefox, Chrome, or any other browser, you should stay logged in there (scroll down for password set/reset instructions if you don’t have a password and want to set one up).

If you aren’t staying logged in, here are four possible reasons, along with solutions:

  1. You’re opening a link from another app (like Facebook or Gmail), and you’re not logged into our site in your primary browser.
    This is especially common on smartphones, and most common when Safari is your default browser.

    Why does this happen?
    Links you open from another app don’t always open in your primary browser; sometimes, they open within “light” browsers that sit on top of the app they’re opening from. These browsers don’t always retain your sign-in credentials.

    How do you know this is happening?
    You’ll know you’re in a “light” browser if you’re on our site and you see a compass icon at the bottom right of your screen (in Safari); “Done,” “Back,” or a back arrow at the top left of your screen (in all browsers); and/or an option that reads “Open window in [Browser Name]” under more options.

    The fix:
    Log into the Daily Citizen in your primary browser (for example, Safari), using the email you registered with and your password (scroll down for password set/reset instructions). Unless you log out of that browser, links in “light” browsers should open with no problem.

  2. You’re browsing in a private session.
    “Private” (Safari and Firefox) and “Incognito” (Chrome) sessions don’t track your browsing data. So, if you’ve signed in before, that data won’t carry over.

    Why does this happen?
    Your device is set up to open any new window in a private browsing session.

    How do I know this is happening?
    In Safari: The address bar appears black or dark instead of white or gray.
    In Firefox: You’ll see a mask icon at the top of the screen.
    In Chrome: The address bar and page background appear black.

    The fix:
    In Safari (iPhone and iPad): Open Safari on your iPhone. Tap the Tabs button. Tap Private to show the Tab Groups list. Tap [number] Tabs, then tap Done.
    In Safari (Mac): In the Safari app, choose Safari > Preferences, then click General. Click the “Safari opens with” pop-up menu, then toggle off “A new private window.”
    In Firefox: Tap the mask icon at the top of the screen.
    In Chrome: Tap Switch tabs; swipe right or left to switch between Incognito tabs and regular Chrome tabs.
    Click through to find more information about private or incognito browsing in Safari, Firefox, and Chrome.

  3. You’re blocking cookies.
    If your browser is using privacy settings that block cookies, it won’t store your login.

    Why does this happen?
    Your device is set up to block cookies.

    How do I know this is happening?
    If you’re not using a “light” version of a browser, and you’re not private browsing, but our site still isn’t storing your login, you’re probably blocking cookies.

    The fix:
    In Safari (iPhone and iPad): Tap Settings > Safari, then toggle “Block all cookies” off.
    In Safari (Mac): In the Safari app, choose Safari > Preferences, click Privacy, then toggle “Block all cookies” off.
    In Firefox: Cookies are enabled by default.
    In Chrome: Cookies are enabled by default.
    In other browsers or on other operating systems: You can use this tool to find if cookies are blocked, and instructions to enable them. 

  4. You’re getting our email newsletters at one email address, but you’re subscribed with a different email address.
    Many people have two (or more) email addresses; so, they might get our email newsletters at one address, but be subscribed with a different address. If you’re clicking through to our site from a newsletter sent to an email address that isn’t subscribed, our system may not recognize you.

    Why does this happen?
    Our system can’t tie two email addresses to one subscription.

    How do I know this is happening?
    Log in on our site and click through to the account management system (you can reach it via the little round logo at the lower right of our site). Check the email address there to see if it matches the email address in the newsletter you’re clicking through from.

    The fix:
    Set up your device so that you can stay logged in (see above), or contact us to resolve the issue.

If you’ve tried all of the above, and you still can’t stay logged in, please let us know and provide information about your device, browser and any context about the actions you took. Screenshots or video would be helpful, if possible.

How do I set a password?

Click here for a video we put together to show you, step by step, how to set a password. Or, follow the following instructions:

  1. Click into our account management system (you can reach it via the little round logo at the lower right of our site).
  2. Click into “Edit Profile.”
  3. Click on the pencil link to the right of the “Password” option. You can set your password there.

Our account management system can do more than help you with your password. There, you can manage your newsletter preferences, give a gift subscription, and (if you’re a subscriber) check on your subscription expiration date.

How do I reset my password?

If you know your current password:

From the account management screen (you can access this by clicking on the little round logo on the bottom right of our site), click into “Edit Profile.” Then, click the pencil icon to the right of the password field. You’ll need your current password to create a new one.

If you don’t know your current password:

In the login screen, below the password entry form, you’ll see a paragraph that begins “Forgot your password?” Click on “Reset your password” and our system will send you a password reset link.

What if I don’t want to set a password? Is there another way to login?

Yes. Our system can email a one-time passcode every time you want to login. When you enter your email address on our homepage to login, you’ll see a screen asking you to verify your email address. Put in the six-digit code you’ll receive, sent to you at the email you’re registered at, and you’ll be logged in. Please note: Our system can’t verify your account via text.

FOR SUBSCRIBERS

What does a subscription cost?

Our monthly subscription rate is $9.99. An annual subscription costs $99.99, and saves you 17% over paying month-to-month.

How do I subscribe?

Access our subscription portal here. If you’re having trouble with our system, or you want to subscribe by check, please email subscribers@sgfcitizen.org or call 417-837-3670.

If you’re trying to subscribe, and your payment won’t go through: First, check that you’ve entered all of your information. On some screens, the payment form’s expiration date, zip code and security code — which are all part of the field where you enter your credit card number — are very hard to see; look for faint gray writing on your screen. You can hit “tab” to move between payment fields. Also: sometimes, payments can take up to 90 seconds to process, although they’re usually processed within five seconds. While a payment is processing, you might see the payment field reload and show as blank. If you leave the page before the payment completes, it will be abandoned, and you won’t be subscribed.

What do I get for my subscription, exactly?

The Daily Citizen comes in two parts: Our email newsletters (SGF a.m., SGF Weekend, SGF Sunday, and SGF Insider), which are free, and this website, which we charge you to access if you read more than three stories a month. We highlight some, but by no means all, of the stories we publish on the site in our newsletters. So, we’d recommend checking the site frequently to see what’s new.

Do you have discounts for students or senior citizens?

No. Although we are a nonprofit, we need to cover our basic costs, and income from subscriptions is key to our ability to do so. Our subscription rates balance our need to cover our expenses with our desire to make the Daily Citizen available to as many people as we can.

If you are unable to afford a subscription, we can help you find options. For more information, call 417-837-3670.

There are two people in my household. How do we share a subscription?

Have each person sign up for our daily and/or weekend newsletters (SGF a.m., SGF Weekend, and SGF Sunday) with their own email address.

Log in with the email address associated with your paid subscription, and the password associated with that email address, on each person’s device.

Now, each person will be able to click through from newsletters coming to their email address right to the linked stories on the site.

I think I subscribed, but I’m not sure.

Try logging in! Click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site). Enter your email in the popup; if you’re registered, the system will recognize you (and if you’re not, the system will register you). Enter your password, or ask our system to send you a “magic link” to log in. Once you’re logged in, if you’re subscribed, our system will tell you. If you still need help, email subscribers@sgfcitizen.org, and we’ll be glad to figure it out for you.

How do I manage my account?

You can manage your account via the account management screen (you can access this by clicking on the little round logo on the bottom right of our site).

I think I have two accounts in your system. How do I delete the second one?

You’re more than welcome to have two accounts! But, if you want to delete an account you’re no longer using, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click “Edit Profile.” You can delete your account there.

Help! I accidentally deleted the account tied to my subscription!

Click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site). Enter your email in the pop-up, and our system will retrieve your account.

Help! I’m not getting SGF Insider, or the daily email newsletters!

Have you checked your spam, or junk mail, folder? SGF a.m. (Monday through Friday) comes from “SGF Citizen’s Jeff Kessinger” (jkessinger@sgfcitizen.org); SGF Weekend (Saturday) and SGF Sunday (Sunday) emails come from “SGF Citizen’s Brittany Meiling” (bmeiling@sgfcitizen.org). If you see any of those emails in your spam, or junk mail, folder, it might be because you need to safelist their addresses. This article has instructions for safelisting addresses in most common email programs.

If that fix doesn’t work, you might have unsubscribed by mistake. To fix this, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click on “Manage Newsletters.” You can check there to see which newsletters you’re subscribed to, and adjust your preferences as you wish.

MORE FAQs

Why do I have to give you my email address when I register?

Knowing how many people are reading our site helps us understand our audience so that we can better serve our readers. Registering also lets you set up an account so that you can manage your preferences. We encourage you to set a password once you’ve registered — that’s the easiest way for you to secure your account.

Why do I have to pay to access most of your content?

We believe that news worth publishing is news worth paying for, and that it’s fair to ask you to pay to read what we’ve worked hard to report and make available to the public.

What can I read for free?

After you’ve registered, you can read three articles for free each month. Some of our content — including our Calendar, our Voices section, everything produced by our partners, our short death notices, and all our about pages  — is always 100% free to our readers.

Do I have to pay to get your daily email newsletters?

Most of our daily email newsletters  — SGF A.M., SGF Weekend, and SGF Sunday, and our partner marketing newsletter, SGF Partner Spotlight — are free. Our subscriber exclusive newsletter, SGF Insider, is only available to subscribers.

When do you send your daily email newsletters?

SGF A.M. is sent out Monday through Friday (except holidays) around 10 a.m., from SGF Citizen’s Jeff Kessinger (jkessinger@sgfcitizen.org). SGF Weekend (Saturday) and SGF Sunday (Sunday) are sent out around 7a.m., from SGF Citizen’s Brittany Meiling (bmeiling@sgfcitizen.org). SGF Insider, our subscriber exclusive, is sent out every second Thursday from our CEO, SGF Citizen’s David Stoeffler (dstoeffler@sgfcitizen.org).

Why am I not getting your daily email newsletters?

Have you checked your spam, or junk mail, folder? SGF A.M. (Monday through Friday) comes from “SGF Citizen’s Jeff Kessinger” (jkessinger@sgfcitizen.org); SGF Weekend (Saturday) and SGF Sunday (Sunday) emails come from “SGF Citizen’s Brittany Meiling” (bmeiling@sgfcitizen.org). If you see any of those emails in your spam, or junk mail, folder, it might be because you need to safelist their addresses. This article has instructions for safelisting addresses in most common email programs.If that fix doesn’t work, you might have unsubscribed by mistake. To fix this, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click on “Manage Newsletters.” You can check there to see which newsletters you’re subscribed to, and adjust your preferences as you wish.

Do you have an app?

We have something just as good as an app! We have a way for you to add us to your home screen so that you can access all the features of the Daily Citizen quickly.

  • iPhone or iPad users should use the Safari browser.
  • Android users should use the Chrome browser on their phone or tablet.

Detailed instructions for an iPhone or iPad:

  • Launch the “Safari” app.
  • Enter sgfcitizen.org in the URL field.
  • Along the bottom, you will see an icon of a box with an arrow coming up out of it – tap that box.
  • Scroll through the list and tap “Add to Home Screen.” The Daily Citizen icon will appear. Click “Add” or “Save” in the upper right-hand corner to add it to your home screen.
  • Safari will close automatically and you will be taken to where the icon is located on your phone or tablet screen.
  • For quick check-in reference, you can move the icon to your home screen by holding down on the icon, choosing “Edit Home Screen” and then moving it to the new location.

Detailed instructions for an Android phone or tablet:

Newer operating systems:

  • Launch the “Chrome” app.
  • Enter sgfcitizen.org in the URL field.
  • Tap the menu icon (3 dots in the upper right-hand corner) and tap “Install app.”
  • When the secondary window pops up, tap “Install app.”
  • The Daily Citizen is now presented as an “app” on your device.

Older operating systems:

  • Launch the “Chrome” app.
  • Enter sgfcitizen.org in the URL field.
  • Tap the menu icon (3 dots in the upper right-hand corner) and tap “Add to Homescreen.”
  • You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.
  • Move it to your home screen for quick check-in reference.

For your desktop computer: Bookmark the Daily Citizen

  • From the web browser of your choice, type sgfcitizen.org.
  • Go to the bookmarks menu. Click “Add bookmark” or “Bookmark this tab.”
  • Name the bookmark whatever you like. We suggest Daily Citizen. Those words will now be in your saved bookmarks.

No. We believe we can reach the largest possible number of people if we stay digital and avoid all the expenses that come with printing a physical “paper.”

I’m looking for an answer to a question about something else.

Chances are, you’ll find the answer in our About section. If not, email info@sgfcitizen.org and we’ll get back to you within one business day.

I need more help. How do I talk to an actual human?

Customer Service/IT Support Associate Tim Gann will be happy to help you! Email subscribers@sgfcitizen.org or call 417-837-3670 and leave a voice message; we’ll get back to you within one business day. Whether you email or call, please include your name; phone number; email address, including the spelling; a brief description of the problem you’re experiencing; the device and browser you’re using; and the best way to contact you. If you email, and you can include screenshots related to your issue, we’d appreciate it.