FOR SUBSCRIBERS

What does a subscription cost?

Our monthly subscription rate is $9.99. An annual subscription costs $99.99, and saves you 17% over paying month-to-month.

How do I subscribe?

Click here to access our subscription portal. If you’re having trouble with our system, or you want to subscribe by check, please email subscribers@sgfcitizen.org.

If you’re trying to subscribe, and your payment won’t go through: First, check that you’ve entered all of your information. On some screens, the payment form’s expiration date, zip code and security code — which are all part of the field where you enter your credit card number — are very hard to see; look for faint gray writing on your screen. You can hit “tab” to move between payment fields. Also: sometimes, payments can take up to 90 seconds to process, although they’re usually processed within five seconds. While a payment is processing, you might see the payment field reload and show as blank. If you leave the page before the payment completes, it will be abandoned, and you won’t be subscribed.

What do I get for my subscription, exactly?

The Daily Citizen comes in two parts: Our email newsletters (SGF a.m., SGF Weekend, SGF Sunday, and SGF Insider), which are free, and this website, which we charge you to access if you read more than five stories a month. We highlight some, but by no means all, of the stories we publish on the site in our newsletters. So, we’d recommend checking the site frequently to see what’s new.

Do you have discounts for students or senior citizens?

No. Although we are a nonprofit, we need to cover our basic costs, and income from subscriptions is key to our ability to do so. Our subscription rates balance our need to cover our expenses with our desire to make the Daily Citizen available to as many people as we can.

There are two people in my household. How do we share a subscription?

Have each person sign up for our daily and/or weekend newsletters (SGF a.m., SGF Weekend, and SGF Sunday) with their own email address.

Log in with the email address associated with your paid subscription, and the password associated with that email address, on each person’s device.

Now, each person will be able to click through from newsletters coming to their email address right to the linked stories on the site.

I think I subscribed, but I’m not sure.

Try logging in! Click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site). Enter your email in the popup; if you’re registered, the system will recognize you (and if you’re not, the system will register you). Enter your password, or ask our system to send you a “magic link” to log in. Once you’re logged in, if you’re subscribed, our system will tell you. If you still need help, email subscribers@sgfcitizen.org, and we’ll be glad to figure it out for you.

I subscribed, but I got locked out after I read five articles!

First, double check that you entered your email address correctly when you logged in. Then, check your other email addresses in our system — a lot of people have two (or more) email addresses and subscribe with an alternate email. If nothing seems to be working, reach out to subscribers@sgfcitizen.org and we’ll be happy to help you.

How do I manage my account?

You can manage your account via the account management screen (you can access this by clicking on the little round logo on the bottom right of our site).

I think I have two accounts in your system. How do I delete the second one?

You’re more than welcome to have two accounts! But, if you want to delete an account you’re no longer using, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click “Edit Profile.” You can delete your account there.

Help! I accidentally deleted the account tied to my subscription!

Click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site). Enter your email in the pop-up, and our system will retrieve your account.

Help! I’m not getting SGF Insider, or the daily email newsletters!

Have you checked your spam, or junk mail, folder? SGF a.m. (Monday through Friday) comes from “SGF Citizen’s Jeff Kessinger” (jkessinger@sgfcitizen.org); SGF Weekend (Saturday) and SGF Sunday (Sunday) emails come from “SGF Citizen’s Brittany Meiling” (bmeiling@sgfcitizen.org). If you see any of those emails in your spam, or junk mail, folder, it might be because you need to safelist their addresses. This article has instructions for safelisting addresses in most common email programs.

If that fix doesn’t work, you might have unsubscribed by mistake. To fix this, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click on “Manage Newsletters.” You can check there to see which newsletters you’re subscribed to, and adjust your preferences as you wish.

FOR EVERYONE

How do I register?

Register on our site by filling out the form that pops up after you click “Register or login to read more.” You can register with an email address, or you can log in with Google, Twitter or another connected account. We recommend that you set a password so that you can easily manage your account.

Why do I have to give you my email address when I register?

Knowing how many people are reading our site helps us understand our audience so that we can better serve our readers. Registering also lets you set up an account so that you can manage your preferences. We encourage you to set a password once you’ve registered — that’s the easiest way for you to secure your account.

How do I manage my account?

You can manage your account via the account management screen (you can access this by clicking on the little round logo on the bottom right of our site).

Why should I set a password?

Setting a password makes it easier for you to access our reporting from a lot of different devices, browsers, and apps. You can also use our “magic link” system, which emails you a link each time you want to access our site from a new device, browser, or app, but most people find the password option easier.

How do I set a password?

You can set a password by clicking into our account management system (the little round logo on the bottom right of our site), clicking into “Edit Profile,” and clicking on the pencil link to the right of the “Password” option. You can manage other things related to your account there, too.

How do I reset my password?

If you know your current password:

From the account management screen (you can access this by clicking on the little round logo on the bottom right of our site), click into “Edit Profile.” Then, click the pencil icon to the right of the password field. You’ll need your current password to create a new one.

If you don’t know your current password:

In the login screen, below the password entry form, you’ll see a paragraph that begins “Forgot your password?” Click on “Reset your password” and our system will send you a password reset link.

I think I registered, but I’m not sure.

Click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site). Enter your email in the popup; if you’re registered, the system will recognize you, and if you’re not, the system will register you.

Why do I have to log in every time I want to read an article?

You shouldn’t have to! Our system is set up to recognize you once you come back to our site, if you’ve logged in previously on the device you want to read on. So, once you’ve logged in once a browser, you should stay logged in on that browser. 

We recommend that you set a password to make that easier. You can do so by clicking into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site), clicking into “Edit Profile,” and clicking on the pencil icon to the right of the password field. Then, once you’re logged in on each of the devices you want to read on, that login should carry over.

If this isn’t the case for you, there are two likely causes:

  1. You’re using multiple browsers. This is especially common on mobile phones, since links may open within “in-app” browsers, such as the browser built into your email app or a social media network, which is not your primary browser. If this is happening to you, log in in the browser where you’d like to read.
  2. You’re blocking cookies. If your browser is using privacy settings that block cookies, it won’t store your login. You can use this tool to find if cookies are blocked, and instructions to enable them. 

If this doesn’t solve the problem, please let us know and provide information about your device, browser and any context about the actions you took. Screenshots or video would be helpful, if possible.

Why do I have to pay to access most of your content?

We believe that news worth publishing is news worth paying for, and that it’s fair to ask you to pay to read what we’ve worked hard to report and make available to the public. Click here to learn more.

What can I read for free?

For now, after you’ve registered, you can read five articles for free each month. Over time, we’ll reduce that number, but some of our content — including our Calendar, our Voices section, everything produced by our partners, our short death notices, and all our about pages  — will always remain 100% free to our readers.

Do I have to pay to get your daily email newsletters?

Most of our daily email newsletters  — SGF A.M., SGF Weekend, and SGF Sunday, and our partner marketing newsletter, SGF Partner Spotlight — are free. Our subscriber exclusive newsletter, SGF Insider, is only available to subscribers.

When do you send your daily email newsletters?

SGF A.M. is sent out Monday through Friday (except holidays) around 10 a.m., from SGF Citizen’s Jeff Kessinger (jkessinger@sgfcitizen.org). SGF Weekend (Saturday) and SGF Sunday (Sunday) are sent out around 7a.m., from SGF Citizen’s Brittany Meiling (bmeiling@sgfcitizen.org). SGF Insider, our subscriber exclusive, is sent out every second Thursday from our CEO, SGF Citizen’s David Stoeffler (dstoeffler@sgfcitizen.org).

Why am I not getting your daily email newsletters?

Have you checked your spam, or junk mail, folder? SGF A.M. (Monday through Friday) comes from “SGF Citizen’s Jeff Kessinger” (jkessinger@sgfcitizen.org); SGF Weekend (Saturday) and SGF Sunday (Sunday) emails come from “SGF Citizen’s Brittany Meiling” (bmeiling@sgfcitizen.org). If you see any of those emails in your spam, or junk mail, folder, it might be because you need to safelist their addresses. This article has instructions for safelisting addresses in most common email programs.If that fix doesn’t work, you might have unsubscribed by mistake. To fix this, click into the account management screen (you can access this by clicking on the little round logo on the bottom right of our site) and click on “Manage Newsletters.” You can check there to see which newsletters you’re subscribed to, and adjust your preferences as you wish.

Do you have an app?

We have something just as good as an app! We have a way for you to add us to your home screen so that you can access all the features of the Daily Citizen quickly.

  • iPhone or iPad users should use the Safari browser.
  • Android users should use the Chrome browser on their phone or tablet.

Detailed instructions for an iPhone or iPad:

  • Launch the “Safari” app.
  • Enter sgfcitizen.org in the URL field.
  • Along the bottom, you will see an icon of a box with an arrow coming up out of it – tap that box.
  • Scroll through the list and tap “Add to Home Screen.” The Daily Citizen icon will appear. Click “Add” or “Save” in the upper right-hand corner to add it to your home screen.
  • Safari will close automatically and you will be taken to where the icon is located on your phone or tablet screen.
  • For quick check-in reference, you can move the icon to your home screen by holding down on the icon, choosing “Edit Home Screen” and then moving it to the new location.

Detailed instructions for an Android phone or tablet:

Newer operating systems:

  • Launch the “Chrome” app.
  • Enter sgfcitizen.org in the URL field.
  • Tap the menu icon (3 dots in the upper right-hand corner) and tap “Install app.”
  • When the secondary window pops up, tap “Install app.”
  • The Daily Citizen is now presented as an “app” on your device.

Older operating systems:

  • Launch the “Chrome” app.
  • Enter sgfcitizen.org in the URL field.
  • Tap the menu icon (3 dots in the upper right-hand corner) and tap “Add to Homescreen.”
  • You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.
  • Move it to your home screen for quick check-in reference.

For your desktop computer: Bookmark the Daily Citizen

  • From the web browser of your choice, type sgfcitizen.org.
  • Go to the bookmarks menu. Click “Add bookmark” or “Bookmark this tab.”
  • Name the bookmark whatever you like. We suggest Daily Citizen. Those words will now be in your saved bookmarks.

Will you publish a print edition?

No. We believe we can reach the largest possible number of people if we stay digital and avoid all the expenses that come with printing a physical “paper.”

I’m looking for an answer to a question about something else.

Chances are, you’ll find the answer in our About section. If not, email info@sgfcitizen.org and we’ll get back to you within one business day. If you need help with an issue related to our site, and you can include screenshots related to that issue, that would be great.

I need more help. How do I talk to an actual human?

Chief Development Officer Judi Kamien and Donor Engagement Associate Lindsey McDaniel would be happy to help you! Email info@sgfcitizen.org for general questions, or subscribers@sgfcitizen.org for subscription-related issues. If you need help with an issue related to our site, and you can include screenshots related to that issue, that would be great.