What does a subscription cost?
Our monthly subscription rate is $9.99. Our trial offer, currently $79.99 for a full year, will only be available for a short time — after that, our annual subscription will revert to its normal rate of $99.99 yearly.
Do you have discounts for students or senior citizens?
No. Although we are a nonprofit, we need to cover our basic costs, and income from subscriptions is key to our ability to do so. Our subscription rates balance our need to cover our expenses with our desire to make the Daily Citizen available to as many people as we can.
I have two people in my household. How do we share a subscription?
Our subscription management platform only allows us to associate one email address with a subscription. If you have two users in the same household, we recommend that you set a password for your account so that you can both be logged in at the same time on different devices.
How do I set a password?
You can set a password, and manage your account, by clicking on the little round logo on the bottom right of our site.
Are there requirements for a password to be accepted?
Yes.
If the whole password is lower case, it must be at least 9 characters in length.
If the password has a mix of upper case and/or special characters, it must be at least 7 characters in length.
A password must pass the password strength test (the indicator has to show at least “Average” before our system will accept your password).
How do I reset my password?
If you know your current password:
From the account management screen, click into “Edit Profile.” Then, click the pencil icon to the right of the password field. You’ll need your current password to create a new one.
If you don’t know your current password:
In the login screen, below the password entry form, you’ll see a paragraph that begins “Forgot your password?” Click on “Reset your password” and our system will send you a password reset link.
I’m not a subscriber yet, and I’ve heard you’re going to make some changes to your site. Is that true?
Yes. Starting Monday, June 13, you will need to register — for free — on our site by providing an email address to continue reading. We’ll also be limiting access to the amount of content you can read for free.
Why do I have to give you my email address?
Knowing how many people are reading our site helps us understand our audience so that we can better serve our readers. Registering also lets you set up an account so that you can manage your preferences — for example, which of our free newsletters you want to receive. We encourage you to set a password once you’ve registered — that’s the easiest way for you to secure your account.
Why do I have to pay to access most of your content?
We believe that news worth publishing is news worth paying for, and that it’s fair to ask you to pay to read what we’ve worked hard to report and make available to the public. Click here to learn more.
What will I be able to read for free after June 13?
After you’ve registered, you will initially be able to read five articles in a month for free. Over time, the number of free articles will be reduced. Some of our content will always remain 100% free to readers.
Will the newsletters still be free?
Our daily email newsletters, SGF A.M., SGF Weekend, and SGF Sunday, and our partner marketing newsletter, SGF Partner Spotlight, will remain free after we change our access rules on June 13. If you’re not signed up for our newsletters yet, you can do that on our front page right now — there’s a form in the right sidebar, right under our “Most Read” stories.
How can I subscribe now?
Click here to access our subscription portal. If you’re having trouble with our system, or you want to subscribe by check, please email Chief Development Officer Judi Kamien or Donor Engagement Associate Lindsey McDaniel.
I think I subscribed, but I’m not sure.
Email subscribers@sgfcitizen.org, and we’ll help you out!
I think I registered, but I’m not sure.
Click into the little round logo on the bottom right of the screen to reach the account management section of our site. Enter your email in the popup; if you’re registered, the system will recognize you, and if you’re not, the system will register you.
I think I have two accounts in your system.
You’re more than welcome to have two accounts! But, if you want to delete an account you’re no longer using, click into the little round logo on the bottom right of the screen and click “Edit Profile.” You can delete your account there.
Help! I accidentally deleted the account tied to my subscription!
Click into the little round logo on the bottom right of the screen to reach the account management section of our site. Enter your email in the pop-up, and our system will retrieve your account.
Do you have an app?
We have something just as good as an app! We have a way for you to add us to your home screen so that you can access all the features of the Daily Citizen quickly.
- iPhone or iPad users should use the Safari browser.
- Android users should use the Chrome browser on their phone or tablet.
Detailed instructions for an iPhone or iPad:
- Launch the “Safari” app.
- Enter sgfcitizen.org in the URL field.
- Along the bottom, you will see an icon of a box with an arrow coming up out of it – tap that box.
- Scroll through the list and tap “Add to Home Screen.” The Daily Citizen icon will appear. Click “Add” or “Save” in the upper right-hand corner to add it to your home screen.
- Safari will close automatically and you will be taken to where the icon is located on your phone or tablet screen.
- For quick check-in reference, you can move the icon to your home screen by holding down on the icon, choosing “Edit Home Screen” and then moving it to the new location.
Detailed instructions for an Android phone or tablet:
Newer operating systems:
- Launch the “Chrome” app.
- Enter sgfcitizen.org in the URL field.
- Tap the menu icon (3 dots in the upper right-hand corner) and tap “Install app.”
- When the secondary window pops up, tap “Install app.”
- The Springfield Daily Citizen is now presented as an “app” on your device.
Older operating systems:
- Launch the “Chrome” app.
- Enter sgfcitizen.org in the URL field.
- Tap the menu icon (3 dots in the upper right-hand corner) and tap “Add to Homescreen.”
- You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.
- Move it to your home screen for quick check-in reference.
For your desktop computer: Bookmark the Daily Citizen
- From the web browser of your choice, type sgfcitizen.org.
- Go to the bookmarks menu. Click “Add bookmark” or “Bookmark this tab.”
- Name the bookmark whatever you like. We suggest Daily Citizen. Those words will now be in your saved bookmarks.
Will you have a print edition?
No. We believe we can reach the largest possible number of people if we stay digital and avoid all the expenses that come with printing a physical “paper.”
I need more help. How can I talk to someone?
We’d be happy to talk with you! Email Chief Development Officer Judi Kamien, or Donor Engagement Associate Lindsey McDaniel.